Here’s what to expect after making a service request — which you can do online 24 hours a day, 365 days a year — explained in three easy steps:
Step 1: Place the Service Request and Pay Your Service Fee
When you place a service request, you’ll be asked to select the type of issue you're experiencing and provide a brief description so we can assign your request to the right type of Pro. Once a Pro is assigned to your service request, they’ll reach out to you to schedule an in-home visit. We’ll also provide you with the Pro's contact information in case you need to reschedule or communicate with them.
At this time, you’ll also pay your preset service fee, which is the amount you pay for the Pro to come to your home and diagnose the issue. You get to select your service fee amount when you purchase your home warranty plan and in many cases, this is the only cost you’ll pay to have your issue repaired!