How to Place a Service Request
Whether your air conditioner fails in the summer, or your dishwasher quits mid-cycle, your home warranty is there to ease the stress and financial burden of repairs or replacements.
So how do you make a warranty claim? When a covered system or appliance breaks down, follow this straightforward three-step process. The process starts when you place a service request and pay your service fee.
1. Initiate a Home Warranty Claim by Placing a Service Request:
- You can easily place a service request via MyAccount or call our Shield Agents at 800.776.4663.
- Simply submit your service request, pay your service fee, and we'll assign a repair Pro to diagnose the issue.
NOTE: Members pay a service fee each time they place a service request. The service fee amount is selected when you purchase your home warranty plan and stays the same throughout the term of your plan agreement.
2. We Assign a Pro:
- A qualified, local Pro from our network will reach out within 24 – 48 hours to schedule an in-home visit.
- In certain areas, a video diagnosis option is available for faster resolution.
3. Next Steps:
- Our Pro will diagnose and repair the covered problem, adhering to your ]plan agreement coverage, limitations and exclusions.
- If repair costs exceed the limits of your agreement, we’ll discuss additional costs upfront so you can decide how to proceed.
Our process is designed to be clear, straightforward, and supportive – keeping you informed and in control every step of the way.
Before You Initiate Your Service Request
Preparation is vital when placing a service request. It simplifies the process and helps the service Pro understand and resolve your issue more effectively.
Here’s what you need to do:
- Understand Your Coverage: Because coverage differs based on the specific plan you signed up for, be sure to review your warranty plan agreement in MyAccount.
- Document the Issue: Write down the specifics of the problem, including when it started and any error codes or symptoms so you can add those details to your service request.
- Maintenance Records: Keep a record of maintenance and any prior repairs. Though not required, this information can be helpful during the service request process.
- Identify Urgency: Assess the urgency of the issue to communicate its severity accurately. Please note that you should place a service request as soon as the covered problem occurs as this could prevent further damage to the system or appliance.
- Access: Before the Pro arrives, ensure the area around the malfunctioning appliance or system is accessible and tidy. This not only helps the Pro work efficiently but also speeds up the diagnostic process.
Working with Our Repair Pros
What can you do to help make the repair process go smoothly?
When the Pro arrives, proper communication is key. Describe the problem thoroughly, including when it started and any specific symptoms or details you've noticed.
IMPORTANT TIP: Being present during the appointment is extremely helpful. That way, you can directly answer any questions the Pro might have, plus you can ask questions to help you better understand the repair process. This two-way communication leads to a more effective repair and a better overall experience.
Our 30-Day Workmanship Guarantee
American Home Shield is committed to the quality of our service. Should any issue arise with a completed repair or replacement of the same item within 30 days of service, we will send a Pro back to your home at no additional cost.
Ready to Place a Service Request?
If you have an issue that needs to be addressed, log in to MyAccount to review your plana greement and begin the process. If you’re not yet an American Home Shield member, compare plans and costs today to choose the right plan for your household!
*When home sellers add the Seller Coverage Option, their coverage begins immediately. Subject to $1,500 cap for all trades during the listing period; renewable upon review at the discretion of American Home Shield for a 6-month period, up to 12 months.
